Tagsa Uibhist is here to serve the community and we are delighted to receive enquiries, suggestions, concerns, and ideas about our work. We aim to listen to our community and to respond to, and represent and convey their aspirations, and concerns.
We hope that your experience with Tagsa Uibhist is a positive one, but if something goes wrong we want to make sure we can help find a positive resolution and learn from the experience.
If you would like to make a complaint or raise a concern, a summary of how to do this can be found below. If you would like to read our complaints policy in full, you can request a copy by emailing our HR Manager, Hanna Eklof – hanna@tagsa.co.uk and/or our CEO, Chris MacLullich – chris@tagsa.co.uk, or by calling the office on 01870 602111.
Tagsa regards the handling of complaints as an important way to improve our services and ensure satisfaction for the individuals whom we support, those who support us, and those who work alongside us.
Tagsa Uibhist welcomes feedback and takes all complaints very seriously. We are committed to handling any complaints promptly and professionally in order to:
When you submit a complaint via the form on our website: https://www.tagsa.co.uk/contact, via e-mail or written letter (see our address at the bottom of this page), we will acknowledge receipt of your complaint within 5 working days.
We will keep you informed of the progress of your complaint throughout the procedure, and handle your feedback sensitively and confidentially.
We will also keep a confidential log of your feedback on file to help with continuous improvement.
If you are not satisfied with the outcome of your complaint, we welcome the opportunity to review your feedback through an appeals process. If the appeal outcome is unsatisfactory, you are able to take your complaint to the relevant external body such as the local authority or Care Commission. We will support this process and provide the relevant contact details to support a swift resolution.
You can email, call or write to Tagsa Uibhist or contact individual managers, the CEO or the Chair of the Board of Directors directly. You can also complete the contact form below.
Our contact details are as follows:
If you prefer, you can use the form below to send us a message directly.
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